Where do you get your data?
- We compile our data from a wide range of public and proprietary sources.
I’ve noticed there is information on your site that needs to be updated. How do
I do that?
- You can update us directly with information on any record. Go to the record in question
and hit the Update link located in the upper right corner. There, you can type in
your update, and it gets sent to our editorial department for review and verification.
We will email confirmation of receipt shortly after you send it. If you do not have
access to our site, you can email updated information directly to our customer service
department at email@example.com.
I’d like to put a new project or credit on the database. What do I need to do?
- To add any new film project to The Studio System, we will need a logline, genre,
production company/producer involved, and any other significant talent attached
(writer, star, director, etc). We only actively track feature-length films that
have received a domestic theatrical release and those that have screened at two
or more prominent film festivals. For TV projects, we must have logline, genre,
network, airdate or intended season, production company, producer, writers/creator,
and any other significant talent attached. We track primarily broadcast network
scripted and alternative series and cable scripted and buzz-worthy alternative series.
We do not track programming aired outside the US, nor do we include most daytime,
news, and sports programming. All film and television projects are added at the
discretion of our editorial department.
I was on a project a while ago and you missed my credit. Can I add it?
- If a project on our site was released/aired and your credit is not in our record,
we will need proof of credit before we can add it to the System. All credits must
appear on-screen, as part of the project's opening or end credit sequence. We accept
credits from the following sources: official press kits, publicity materials and
official websites. Depending upon the circumstance, we may accept other forms of
proof. However, due to this policy, IMDb or other user-generated online databases
are not accepted forms of verification.
- Please note: while we will make every effort, we cannot guarantee that all credits
will be added to our database.
I don’t think I’m getting everything I can out of my The Studio System experience.
Is there additional training?
- YES! We offer personalized training in a variety of forms. If you are working on
a one time research question and need a few quick tips, please contact our customer
service department at firstname.lastname@example.org
or 310/482-3414 during business hours to have a team member walk you through our
- We also offer personalized Webinar sessions, in-depth phone tutorials and on-site training.
Please contact our customer service office for additional details.
I keep getting asked to change my password. Why is that?
- This is a security measure to prevent sharing of logins and passwords.
Can I use this on my Mac? What about my BlackBerry?
- Can I use this on my Mac? What about my BlackBerry? The Studio System is optimized
for Mac and PC use across Safari, Firefox and Internet Explorer. There are minimum
levels of computer speed and browser versions that make the database work the best,
so if you have any concerns please contact us at
email@example.com. Plus, beginning on October 1, we will no longer
provide technological support for Internet Explorer 6. You can still use that browser
version and get the same great data; however, you may notice some design differences.
- The Studio System database uses responsive design that allows for adjusts the site to any platform,
be it desktop, tablet or smartphone. We also offer an iPhone/iPad app, free for users, which is downloadable
through the iTunes store and accessible with your Studio System username/password.
Please contact us at firstname.lastname@example.org for further details.